What commercial services do you offer?
We offer office cleaning, dancing studio's cleaning or cleaning of any other premises with similar activities, common areas' cleaning, etc. Please email us to find out if we will be able do the commercial cleaning you require.
What areas do you cover?
RICHMOND AND SURROUNDING AREAS:
TW1, TW2, TW9, TW10, SW12, SW13, SW14, SW15;
CHISWICK AND SURROUNDING AREAS:
W3, W4, W5, W6, W8, W11;
KENSINGTON AND SURROUNDING AREAS
W8, W6, W10, W11, W12,W14, SW7
PLEASE GIVE US A CALL TO CHECK IF WE HAVE AVAILABLE
CLEANERS IN YOUR AREA, IF NOT MENTIONED ABOVE.
Do you provide cleaning materials and equipment?
For one-off jobs: we provide all the cleaning materials and equipment we need to carry out a successful cleaning.
For the regular cleaning: we provide only cleaning detergents and materials, the vacuum cleaner should be provided by the customer.
Do you provide janitorial supplies?
If it is required by the customer we can provide toilet paper, paper hand towels, liquid soap, bin liners, refuse sacks, dishwasher detergent, washing up liquid, kitchen rolls. We are using competitive suppliers and will be invoicing the customer additionally for these materials. We will not be able to include them in the initial quote for the regular office cleaning as it is difficult to calculate how much of these supplies will be used in a particular office.
Are you insured?
URClean has a comprehensive public and product liability policy which covers accidental damages up to £1,000,000.
Do you clean before or after working hours?
We can come and clean at any time. Just let us know when is the most convenient time for you. Saying that, you have to keep in mind that it is easier for the cleaners to work out of the opening hours of an office or studio. For that reason we recommended the Office cleaning service to take place out of working hours. The customer needs to provide access to the premises for our cleaning operatives. It is absolutely secure to provide the cleaner with keys and alarm code.
Do you do window cleaning?
Our operatives do only internal window cleaning. If external window cleaning is required, we can arrange it for our regular customers only. We work in liason with window cleaners in the area and subcontract them for jobs like that.
Do you provide specialist computer/hardware cleaning?
No, we don't. We only do a general clean of computes, telephones and other hardware, using antibacterial wipes or detergent.
How do we pay?
We will email you an invoice which could be paid preferably by BACS, we also accept cheque payments.
If you are using our one-off or deep cleaning service for the first time we may require a deposit to be paid in advance. The remaining amount can be paid upon receipt of our invoice.
What are your office working hours?
Our customer services team will take your call Monday to Friday, 9.00 -5.00 pm.